Most in the insurance industry view it as lagging in digital maturity, to put it mildly.
Not only will you find people saying this openly at the many insurance conferences, but more and more reports, including industry surveys, say the same.
Here is one more from Willis Towers Watson.
The solution to this problem is not simply another IT architecture upgrade. What's needed is a wholesale sea-change in attitude from the conservatism of the past to a willingness to review and question everything, and change tack completely.
If the industry does this, today's incumbents have a future. If not, then the already numerous new entrants to the industry - big and small - will take over and completely change the business model.
Once they thought that the severe regulatory framework was a bulwark to keep the outside challengers out, but it turns out that's not true anymore in the era of RegTech.